Passenger rights charter
Information
for passengers with regard to the EU Regulation 261/2004
Application
The
regulations apply to:
passengers
departing from an EU airport, or departing from an airport of a
third party country with an EU airline/carrier arriving to an EU
airport;
passengers
with a confirmed booking for the flight;
passengers
who have appeared at check-in by the time indicated (except in the
case of a cancelled flight) or
if the
time is not indicated, passengers who have appeared at check-in at
the latest 45 minutes before the departure time;
passengers
with a ticket with a fare available to the public.
Flight
delays
In
accordance with EU regulations, a delay is considered when a flight
is delayed with respect to the envisaged departure time by at least 4
hours for flights of more than 3500 km, at least 3 hours for flights
of between 1500 km and 3500 km and for flights of more than 1500 km
within the EU, and by at least 2 hours for flights of up to 1500 km.
If a long delay is expected, you have the right to assistance from
the carrier.
This
assistance includes meals and drinks in relation to the duration of
the delay, a hotel arrangement, if required, and the possibility of
two short telephone calls, faxes or emails. The carrier is not
obliged to provide this assistance if the provision of this
assistance would cause a further delay. In the case of delays of more
than 5 hours, you have the right, within 7 days, to reimbursement of
the ticket for the parts not used, or even the parts of the ticket
used if the purpose of the trip has been compromised and, if
required, to transport to the trip starting point.
Overbooking
If you are
denied boarding because the number of passengers exceeds the number
of seats available on the flight booked, you have the right to
assistance from the carrier as with the case of a delayed flight. You
also have the right to rescheduling, with the first alternative
flight possible, to your destination, with conditions in accordance
with the initial conditions.
If, on the
other hand, you prefer to travel on a later date, on a flight
selected by you, the expenses for the hotel, meals and drinks and
transfer will be paid by you. If you are denied boarding, you are due
reimbursement as outlined in the previous section, as well as
immediate compensation in cash, in the form of a bank cheque, payment
or, with your consent, a travel voucher. The amount of the
compensation depends on the distance of the flight and the
rescheduling offered, as follows:
250
Euro for distances up to 1500 km
400
Euro for distances between 1500 and 3500 km, and intra-European
flights of more than 1500 km;
600
Euro for distances of more than 3500 km.
If the
alternative flight envisages arrival with a delay of less than 2
hours for distances up to 1500 km, of less than 3 hours for distances
between 1500 and 3500 km or for intra-European flights of more than
1500 km, and of less than 4 hours for distances of more than 3500 km
compared to the flight originally booked, the compensation is reduced
by 50% with respect to the values indicated above, that is,
respectively, reduced to 125, 200 or 300 Euro.
You do not
have the right to this compensation if you are denied boarding for
good reason e.g. for reasons of health, for generic or operating
safety and security reasons or due to the lack of adequate travel
documents.
Cancellation
of the flight
If a flight
for which you have a confirmed booking is cancelled, you have the
right to assistance, reimbursement or, as an alternative,
reaccommodation. In certain cases, you also have the right to
monetary compensation.
In
accordance with the EU regulations, you do not have the right to
monetary compensation if the flight is cancelled as a result of
exceptional circumstances which, in any case, could not have been
prevented even if all the necessary precautions has been taken e.g.
bad weather, political instability, strikes, safety and security
risks or unforeseeable safety and security shortcomings.
Similarly,
you do not have the right to monetary compensation if you have been
informed in advance about the cancellation and if:
the
cancellation has been notified at least 14 days before the
departure;
the
cancellation been notified between 14 and 7 days before the
departure and the new departure time is not more than 2 hours before
the original departure time and the new arrival time is not more
than 4 hours before the original arrival time;
the
cancellation been notified less than 7 days before the original
departure date and the new departure time is not more than one hour
before the original departure, and the new arrival time is not more
than 2 hours after the original arrival time.